100 degree ice water

If you are the first person to read this then you are my 100th hit. Congratulations!! Pretend there is confetti and streamers falling down from the ceiling around you. Your prize is that you get to be the first one to hear me complain. wohooo!!!

Our hot tub was delivered about two and half months ago. We shopped all around and looked at places online and what not and decided to go with a local company. They had been in business 20 years and offered a 10 year warranty. We just thought it would be nice to be able to have the hot tub delivered, set up, and worked on by the manufacturer. To be able to go down and talk to someone face to face if need be... you know? Rather than buy it online and have it dropped off in the drive way and have no recourse of something crazy happened. I guess we were kinda nervous since this is a huge purchase and we have never owned a hot tub before. That and we are big worry warts.

Well about a month ago we had a question about the chemicals to use. We called them and they answered a bunch of our questions and they said [enter hot tub speak here] and that someone would be out to look at it. The guy came out but didn't have a key and I couldn't find ours so he left and said he would be back in two days. He never came back. We called and they said they would call us back with an appointment time. They never called. Then we put off calling them again cause we were going to Disney and figured it would just be easier to deal with it when we got home. So last night we called them and guess what........ they are out of business. I can't believe it. When you call there is just a message saying that warranty work will be done by so and so and gives their number. It says they will do the work at a "substantial discount". You know what the big discount is? $15.00 off. $15 bucks! Thats it. They said it would be $60 just to have someone come out and look at it. It's usually $75, oh wow, thanks so much.

It is just so messed up that a company can do that. There were no signs that they were going out of business. They even had a new line of hot tubs coming out and everything. I don't get it!

You know... really the hot tub is just fine. We have figured out the whole chemical thing and even if the whatever could use some adjusting it really isn't a big deal. We use it everyday and its just fine. But I still feel totally cheated.